#15 Library 2.0 Perspectives

I read "Away from the icebergs." Mr. Anderson could have been talking personally to me. I am in the boat rowing, but my fear is blinding me to the disasters that are in my path. I like his idea about training users (patrons). If something is that difficult to use or understand, then maybe that program or service should be replaced with a program that is more user friendly. Frustration only leads to dissatisfied and upset patrons. Change (as history shows) is inevitable, and I hope that I can help my crew maneuver our little boat to the shore.